The Ops Architect

Podcasts on Autopilot

There’s a lot of background work that goes into podcasting before and after a host can interview their guest and publish a solid episode.

When one of my clients was struggling to keep track of inbound and outbound pitches (i.e, people who wanted to be on her podcast and podcasts she wanted to be a guest on herself), I created a comprehensive podcast management database in Airtable.

This included an automated outreach and follow-up system that contacted potential guests; automatically guided interested parties through her booking process; scheduled and managed interviews; and held a comprehensive overview of her published episodes and their metrics and feedback. The database also automatically handled contacting other shows on her behalf, pitching her as a potential interviewee.

When I shared the system with a podcast development and production network, we teamed up to launch it as a product for their clients called Interviews on Autopilot.

This is the project that made me fall in love with automating, databasing, and systems-thinking.

Business by Blocks

Blank Page Syndrome is real, especially in complex tools like Notion where there is no inherent hierarchy or starting point. After years of meticulously curating my system – and being disappointed with the early Notion template market – I put my entire workspace into a single hub that users could duplicate.

This included seven distinct workspaces, over 35 unique interlinked databases, and a selection of page templates to organize everything from business strategies and SOPs to daily habits and stray notes – plus 47 training videos to help you make sense of it all.

The goal wasn’t just to provide a proven organizational system, but to teach users how to lean into Notion’s complexity and reverse-engineer my templates to create their own all-in-one system.

The Process Vault

When done well, SOPs are like the DNA of your business telling everything else what to do, how to function, and how to grow. But creating them can feel like a time-suck – and, besides, you already know what to do anyway, right?

To help service providers get a head-start on actually getting their processes onto paper – and to help them see how their SOPs can be an index of what to improve – I created The Process Vault, a collection of over 70 pre-written SOP templates.

The templates were divided into practical, easy-to-tackle “kits” for everything from calendar management to sales workflows and client onboarding. Users could customize each kit with their unique workstyle, preferences, and software and plug them right into their business.

Microsoft Defederation

One of my favorite projects has been defederating a Microsoft tenant from GoDaddy – basically surgically separating a client’s Microsoft work environment from their domain provider. This was more technically involved than I was used to, but we were successful, and it granted the client complete control over their Microsoft tenant.

New Brand Design Orchestration

Steered a complex six-month rebrand and website rebuild from concept to launch. While specialists handled design and development, my role was to be the primary point-of-contact and decision maker for the client, keeping hundreds of emails and questions out of their inbox.

Business Command Center

Built a bespoke business management database for a local company, bringing together all of their information on vendors, contractors, marketing projects, and metrics into a single system for better oversight.